Exchange Policy

To claim an exchange, The Ctrlp.pk must be notified within three working days of receiving the order. The Ctrlp.pk takes between 24 and 72 hours for the complaint to be processed, and the new parcel is delivered within 3 to 6 working days. It will only exchange products if the product is physically broken, the wrong size, or the wrong colour. Customised products can only be exchanged, not returned.